Refund policy

Returns for Damaged Items

We do not accept returns for personal preference, sizing, or minor cosmetic issues such as light scratches or scuffs. Because MONTRAVE ships every order directly from our supplier network rather than from our own warehouse, we do not offer general returns the way a traditional retailer does.

We do accept claims for items that arrive with genuine damage caused during shipping — for example, a crushed box, a broken handle, or a torn seam that occurred in transit.

How to Report a Damaged Item

Please inspect your order as soon as it arrives. If your item is defective, damaged, or the wrong item was sent, email us at montrave.store@gmail.com within 15 days of delivery with your order number and photos of the issue. We will review your claim and respond by email. Items sent back to us without first requesting a return will not be accepted.

What Happens Next

Because we are a drop-shipping business, we do not maintain a returns warehouse. If your claim is approved, the item is returned to the original supplier rather than to us directly, and we'll email you a prepaid shipping label with instructions on how and where to send it. Depending on the situation, one of the following may apply:

  • You may be responsible for covering the cost of return shipping.
  • Store credit may be issued toward a replacement item.
  • A partial refund may be issued once our review is complete and approved.

Exceptions / Non-Returnable Items

We do not accept returns on sale items or gift cards. Certain items also cannot be returned regardless of condition, including hazardous materials, flammable liquids or gases, and personalized or custom orders.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. To exercise this right, contact us at montrave.store@gmail.com within that window.

Refunds

We will notify you by email once we've reviewed your claim and let you know whether it's approved, and what resolution applies. If a refund is approved, it will be issued to your original payment method within 10 business days of approval. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval and you haven't received your refund, contact us at montrave.store@gmail.com.